I have been dealing with Keys Residential for many years now. I am a landlady of a flat in Surbiton. Recently we had to refurbish and it has been so unbelievably stress free! Andrew has a great team of reliable people to do the work, it was done on time, to a good standard and extremely efficiently with just the right amount of communication between me and Keys along the way. The flat was very quickly rented out again and is looking fab!
Keys Residential has a professional approach to the management of letting properties. I feel that the Key’s staff take a neutral approach to dealing with any problems which may arise during a letting agreement period. It is this neutral and honest approach seeing situation from both the tenants and the landlords stand point which has ensured 40 years of successful business. Long may Key’s continue!!!
We continue to be absolutely delighted with Keys Residential, everything has been so easy in our dealings with them. From finding tenants to undertaking major works, nothing has been too much trouble, service is excellent and the works have been done at an extremely competitive rate. It is a pleasure working with people who appreciate the value of service. Here’s to the next 40 years!
As a landlord my contact is with Jacqui. Without sounding patronising, I hope, I am happy with the service I receive from her and her dept. She responds to emails speedily, does all that is necessary to ensure smooth operation of my rental, benefitting, tenants, me and Keys.
My Wife and I would like to thank you so much for all the work you and your colleagues at Keys Residential have done in administering the property over the past fourteen years. We have appreciated the fact that you have gone beyond what we may have expected with your cheerful and courteous service.
Congratulations to all the team on reaching this milestone . I’ve always found everyone at Keys reassuringly professional – both with technical know how and the softer people skills. Well done to all.
I have been a client of Keys Residential since, I think, 1983, when it was then called Jean Williams. Jean was an ex member of the British Diplomatic Service – and I was a serving member. It made sense then to place my flat in her hands. I could not have had a better managing agent – and when I came back to London from time to time over the years and moved into my flat, it looked as if I had never left it despite a number of tenants. It was spotless. And I have to say that for all the years my property has been let out, I have been extremely lucky and suffered virtually no damage from tenants. The business was taken over by Keys Residential and I continue to have every confidence that my property is well looked after. Whatever problems arise, they are taken care of immediately and I have not, in all the years I have used the company, had any cause for concern and indeed feel myself fortunate that my interests are taken care of so well. Many thanks everyone.
Keys Residential have been my letting agent for 13 Years. In that time they have been very helpful and efficient, both in finding tenants and managing the property. Their Property Manager, Mrs Jean Penny. needs especial mention, as she has dealt with all the property problems swiftly and capably, particularly at times when I have been ill. I can thoroughly recommend Keys’ whole letting and management service.
I have been using Keys Residential for the past 9 years and I can only recommend their services. As a landlord living abroad, I really needed an agency to guide me through the paperwork as I moved out of the UK. And most importantly, I needed an agency I could rely on whilst living abroad and Keys Residential has not only proven to be reliable, but also professional, honest and friendly. For the past 9 years, I have had peace of mind which is exactly what I was looking for.
I am happy to report my satisfaction with this company and how well they manage my rented out property. I live over 200 miles away and so it is important that I have a reliable group of people to run this for me. Monthly rent is collected promptly and I am informed of my income and if any expenditure has been incurred. Usually I get an e-mail before spending out, if some work needs to be done on the property. Even if I lose my e-paperwork, required for my tax return they are happy to re-send me the missing items. In particular the improvement from my previous agency is very marked, as the owner of that company left it, owing me over £4,000, which despite a court ruling in my favour, I never received. They quickly find replacement tenants when others leave, and do what is required to keep everything shipshape. This company could not be more different. I wish them all the success over the coming years. Thanks for all you do.
I have been a landlord with Keys Residential for more than eight years. From the moment I walked into the New Malden office on recommendation from a close family friend, until the moment I sold the property i have received the most professional of services from Keys Residential lettings. The service and attention to detail both in the written contracts and verbal advice have been superb. The property has had two superb tenants in my time with Keys and I can honestly document that there has not been one negative issue during that period. I cannot thank the staff of keys Residential enough. Of particular note, Heidi Ansell has been fantastic. Her professionalism, diligence and attention to detail cannot be praised enough. Both Heidi and her colleague Ann Horne have given me absolute peace of mind during a period, where as a serving soldier I have spent long periods of time away from the UK.
I have received your request to write a few words about ” Keys Residential ” to be honest in cases like this I would normally not bother , but I will for you , because I have been with Dean before he came into Keys so that is many years ago . When I say they are professional I really do mean it , Jacqui has dealt with our flats for years and I can not think of anything that she or the others have ever done wrong , and for managing agents that says something ; I have property in four countries , the agents in two of them would score max 3/10 , some even worst , the other one 6/10 and to you in New Malden I have to award you all 9.5/10 sorry no one gets 10/10 except my wife of course!
Since using Keys Residential to rent out my terraced house in Kingston in 2010 I have been very pleased indeed with their letting and management service – I do recommend them to other landlords as they provide a very stress-free way to gain the benefit of a regular rental income without the day-to-day anxiety of property management, repairs and dealing with tenants.
I have used Keys Residential as my letting agent for a property I own in New Malden for 12 years as they have always found me the right tenants, managed the tenancy very well and always kept me informed on any issues that needed attention. As a Landlord I appreciate all of their staff’s dedication to making all the letting’s a seamless operation.
As a landlord, I have for the last ten years found the whole team at Keys Residential to be very professional, knowledgeable and friendly.
What we like best about Keys is that the team are such lovely people to do business with, always friendly, conscientious, professional and helpful. Keys have provided us with superb service for more than a decade. Congratulations to you all on your 40 year anniversary. We look forward to many more years with you.
Since starting letting residential property nearly thirty years ago, we have solely used Keys Residential and have had throughout the best of service. Never have we had the slightest concerns that we would ever find an agent that could serve us better and have no hesitation in recommending them most highly.
Keys Residential has done a good job looking after my property for about the past 26 years and I have no complaints.
I would just like to say that the team at Keys Residential have always been professional in a way that separates them from other companies. My first experience with them was a memorable one to say the least. After being ‘let down by my previous property company, Keys assisted, supported and advised me and really helped turn a potentially disastrous situation into a profitable one. Thank you all.
We’ve used Keys Residential over many years for both Lettings and Management of two properties. They’ve performed well both in finding tenants and property maintenance/ management. When there have been the inevitable (but rare) glitches, these have been resolved well and speedily. We really value their service and wouldn’t hesitate to recommend them.
We have been in property letting for the past 20 years and can say, without a shadow of doubt, that Keys Residential have been outstanding in their management of our properties over these past seven years. Keys have far outstripped, by their efficiency and competence, all the letting agents we have previously used and our only regret is that we did not find them earlier. Keys are very personable and professional in any interaction or communication with us and we have valued their experience and judgement when any problems have arisen with our properties. Jean, our dedicated agent (in both senses of the word!) has managed our properties in such a way as if they were her own and we have been so thankful for her sound judgement, attention to detail and approachable, yet professional manner. Andrew has also been a strength, particularly when we have sought his advice and experience and we have appreciated this greatly. We have no hesitation in recommending Keys Residential to other landlords.